Customer Support

Forms of Payment

Forms of Payment

- We Accept VISA, Mastercard, American Express, DISCOVER, PAYPAL

- These payments can be in US dollars or your currency.

Currencies
Prices on our web store are set in US Dollar ($US), and other currencies that may be shown on our web store are directly converted from US Dollar. Prices in currencies other than the US Dollar vary from day to day due to fluctuations in global currency exchange rates.

PayPal is a safe and easy way to pay online  The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, and buyer credit or account balances, without sharing financial information.
PayPal has quickly become a global leader in online payment solutions with more than 153 million accounts worldwide  Available in 190 markets and 17 currencies around the world, PayPal enables global ecommerce by making payments possible across different locations, currencies, and languages.

Refund Policy

SALE POLICY:

Merchandise that is ON SALE, PROMO, and/or DISCOUNT, merchandise that has been altered, washed, and/or worn; and merchandise belonging to any of the following categories: UNDERWEAR, SWIMWEAR, and ACCESSORIES, are all FINAL SALE, NO EXCHANGES or RETURNS.

General Merchandise Returns:

As long as the item or items are in original condition (unworn & unwashed), simply send them back to us by post within 21 days of receipt of delivery to:

COUTURE BOY- Returns Dept
711 Lexington Avenue
Brooklyn, NY 11221
USA 

Non-Authorized Returns:

Items that are shipped back to us without proper authorization, will not be exchanged or refunded  Return freight is the customer's responsibility, unless the return/exchange is the result of defective merchandise or merchandise originally shipped in error.

Due to health reason,s we can only accept garments that are intheir  original condition and have not been worn or washed  If a worn item is sent back to us, we will typically contact you to better understand the reason for the return  Please note, where an item is returned to us without first notifying us that the item has been worn, we do reserve the right to send the item(s) directly back to you.

Privacy Policy

Do we use "cookies"?

Yes  Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information  For instance, we use cookies to help us remember and process the items in your shopping cart  They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services  We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors  These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies  You do this through your browser (like Netscape Navigator or Internet Explorer) settings  Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies  If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly  However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below  The term "outside parties" does not include COUTURE BOY INC  It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential  We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can youopt outt, remov,e or modify information you have provided to us?

To modify youemailil subscriptions, please let us know by modifying your preferences in the "My Account" section  Please note that dutoothe production schedulese,s you may receiveyouritems alreadyyy in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information  Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Third party links

In an attempt to provide you with increased value, we may include third party links on our site  These linked sites have separate and independent privacy policies  We therefore have no responsibility or liability for the content and activities of these linked sites  Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to ourPolicyy

If we decide to change our privacy policy, we will post those changes on this page  Policy changes will apply only to information collected after the date of the change  ThisPolicyy was last modified on March 10, 2013.

Questions and feedback

We welcome your questions, comments, and concerns about privacy  Please send us any and all feedback pertaining to privacy, or any other issue to shop@coutureboy.com.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your consent

By using our site, you consent to our privacy policy.

Terms of Service

Terms & Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE  All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law  If you do not agree to these terms and conditions, please do not use this site.

Copyright

The entire content included in this site, including but not limited to text, graphic,s or cod,e is copyrighted as a collective work under the United States and other copyright laws, and is the property of COUTURE BOY INC  The collective work includes works that are licensed to COUTURE BOY INC. Copyright 2003, COUTURE BOY INC ALL RIGHTS RESERVED  Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with COUTURE BOY INC or purchasing COUTURE BOY INC products  You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with COUTURE BOY INC or to purchase COUTURE BOY INC products  Any other use, including but not limited to the reproduction, distribution, displa,y or transmission of the content of this sit,e is strictly prohibited, unless authorized by COUTURE BOY INC  You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of COUTURE BOY INC used in the site are trademarks or registered trademarks of COUTURE BOY INC

Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied  To the fullest extent permissible pursuant to applicable law, COUTURE BOY INC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement  COUTURE BOY INC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components  COUTURE BOY INC does not make anywarrantiess or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliabilit,y or otherwise  Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

COUTURE BOY INC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if COUTURE BOY INC has been advised of the possibility of such damages  Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a COUTURE BOY INC product is mistakenly listed at an incorrect price, COUTURE BOY INC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price  COUTURE BOY INC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged  If your credit card has already been charged for the purchase and your order is cancelled, COUTURE BOY INC shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process  These terms and conditions, or any part of them, may be terminated by COUTURE BOY INC without notice at any time, for any reason  The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnificatio,n and Miscellaneou, shall survive any termination.

Notice

COUTURE BOY INC may deliver notice to you by means oemailil, a general notice on the site, or by other reliable method to the address you have provided to COUTURE BOY INC.

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention oContractsss for thInternational SaleloffGoodsss  You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of COUTURE BOY INC products) shall be in the state or federal courts located in Los Angeles County, California  Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of COUTURE BOY INC products) must be commenced within one (1) year after the claim or cause of action arises  COUTURE BOY INC's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right  Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions  COUTURE BOY INC may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including viemailil, chat, or by use of obscene or abusive language, is strictly forbidden  Impersonation of others, including COUTURE BOY INC or other licensedemployeese,hostst, orrepresentativese, as well as other members or visitors on the sit,e is prohibited  You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law  You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

COUTURE BOY INC does not and cannot review all communications and materials posted to or created by users accessing the site, and are not in any manner responsible for the content of these communications and materials  You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, COUTURE BOY INC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site  However, COUTURE BOY INC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to COUTURE BOY INC in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless COUTURE BOY INC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, COUTURE BOY INC may link to sites operated by third parties  However, even if the third party is affiliated with COUTURE BOY INC, has no control over these linked sites, all of which have separate privacy and data collection practices, independent of COUTURE BOY INC.  These linked sites areprovidedy for your convenienc,e and you access them at your own risk  Nonetheless, COUTURE BOY INC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Sales and Returns

SALE POLICY:

Merchandise that is ON SALE, PROMO, and/or DISCOUNT, merchandise that has been altered, washed, and/or worn; and merchandise belonging to any of the following categories: UNDERWEAR, SWIMWEAR, and ACCESSORIES, are all FINAL SALE, NO EXCHANGES or RETURNS.

General Merchandise Returns:

As long as the item or items are in original condition (unworn & unwashed), simply send them back to us by post within 21 days of receipt of delivery to:

COUTURE BOY- Returns Dept
711 Lexington Avenue
Brooklyn, NY 11221
USA

Non-Authorized Returns:

Items that are shipped back to us without proper authorization, will not be exchanged or refunded  Return freight is the customer's responsibility, unless the return/exchange is the result of defective merchandise or merchandise originally shipped in error.

Due to health reason,s we can only accept garments that are intheir  original condition and have not been worn or washed  If a worn item is sent back to us, we will typically contact you to better understand the reason for the return  Please note, where an item is returned to us without first notifying us that the item has been worn, we do reserve the right to send the item(s) directly back to you.

If you have questions regarding our Sale & Returpolicyyy thatares not covered her,e pleasemailll your questions to shop@coutureboy.com.

International

International orders can incur taxes and duties as determined by the customs agency within the destination country  Although this does not always occur, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold (if it exists) for goods imported into the destination country  Payment of any duties and taxes is the responsibility of the recipient  Occasionally this may be listed as an additional postage fee  While we apologies for any inconvenience, COUTUREBOY has no control over such fees  (More information can be obtained by contacting your local customs office.) 

Delivery Time

International Express Mail - 3-5 business days (guaranteed only to select destinations)
International Priority Mail - usually 6-10 business days estimated
International First Class Mail - varies depending on destination  Delivery times are usually 5-14 business days for shipments to Canada, Australia, most European countries (except sometimes Italy), and Japan  This is an estimat,e and delivery times are dependent on many factors such as distance, the receiving country's postal system, processing at custom,s and holidays  Although most International First Class Mail packages are delivered within two weeks, it may take up to 30 days for delivery in some situations  For International First Class Mail, a Customs Number is assigne;, howeve,r Online Tracking and DeliverConfirmationnn Services are not availab. USPS does not provide these servicesse  Limited information regarding the shipment is available via the US Postal Service website  Additional information may or may not be available via the website of the receiving country's postal system or carrier  Coutureboy.coassumesse responsibility for packages lost in shipmentifn order tracking and deliverinformation isss not available from the US Postal Service.

For additional informationEmailil us at support@coutureboy.com.