Customer Support

  • Shipping & Delivery

    Our goal is to process all orders within 24 hours from the receipt of the order. If your order is placed on a weekend or holiday, it is our goal to process and ship your order on the next business day. Subject to availability.

    Estimated Delivery Times Following the Date of Shipment. (Some mail services may not be available for your shipment)

    US Domestic Express Mail - guaranteed 1-2 business days (by noon or 3pm)
    US Domestic Priority Mail - usually 2-3 business days estimated
    US Domestic First-Class Mail - usually 1-3 business days estimated
    US Domestic Parcel Post - usually 2-9 business days estimated

    International Express Mail - 3-5 business days (guaranteed only to select destinations)
    International Priority Mail - usually 6-10 business days estimated
    International First Class Mail - varies depending on destination. Delivery times are usually 5-14 business days for shipments to Canada, Australia, most European countries (except sometimes Italy), and Japan. This is an estimate and delivery times are dependent on many factors such as distance, the receiving country's postal system, processing at customs and holidays. Although most International First Class Mail packages are delivered within two weeks, it may take up to 30 days for delivery in some situations.  For International First Class Mail, a Customs Number is assigned; however, Online Tracking and Delivery Conformation Services are not available as they are not provided by the US Postal Service. Limited information regarding the shipment is available via the US Postal Service website. Additional information may or may not be available via the website of the receiving country's postal system or carrier. Coutureboy.com is unable to assume responsibility for packages lost in shipment when order tracking and delivery confirmation are not available from the US Postal Service
    .

  • Forms of Payment

    Forms of Payment

    - We Accept VISA, MC, AMEX, DISCOVER, PAYPAL

    - These payments can be in US dollars or your currency.

    Currencies
    Prices on our web store are set in US Dollar ($US), and other currencies that may be shown on our web store are directly converted from US Dollar. Prices in other currencies than US Dollar might vary from day to day due to world currency change
     

    PayPal is a safe and easy way to pay online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, and buyer credit or account balances, without sharing financial information.
    PayPal has quickly become a global leader in online payment solutions with more than 153 million accounts worldwide. Available in 190 markets and 17 currencies around the world, PayPal enables global ecommerce by making payments possible across different locations, currencies, and languages.

  • Refund Policy

    SALE POLICY:

     

    Merchandise that is ON SALE, PROMO, and/or DISCOUNT, merchandise that has been altered, washed, and/or worn; and merchandise belonging to any of the following categories: UNDERWEAR, SWIMWEAR, and ACCESSORIES, are all FINAL SALE, NO EXCHANGES or RETURNS.

     

    General Merchandise Returns:

     

    As long as the item or items are in original condition (unworn & unwashed), simply send them back to us by post within 21 days of receipt of delivery to:

    COUTURE BOY- Returns Dept
    711 Lexington Avenue
    Brooklyn, NY 11221
    USA
     

     

    Non-Authorized Returns:

    Items that are shipped back to us without proper authorization, will not be exchanged or refunded. Return freight is the customer's responsibility, unless the return/exchange is the result of defective merchandise or merchandise originally shipped in error.

    Due to health reasons we can only accept garments that are in original condition and that have not been worn or washed. If a worn item is sent back to us, we will typically contact you to better understand the reason for the return. Please note, where an item is returned to us without first notifying us that the item has been worn, we do reserve the right to send the item(s) directly back to you.

     

    If you have questions regarding our Sale & Return Policy that is not covered here please email your questions to support@coutureboy.com.
  • Privacy Policy

    Do we use "cookies"?

    Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

    We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

    You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

    Do we disclose the information we collect to outside parties?

    We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include COUTURE BOY INC. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

    However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

    How can you opt-out, remove or modify information you have provided to us?

    To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

    To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

    Third party links

    In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

    Changes to our policy

    If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on March 10, 2013.

    Questions and feedback

    We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue to shop@coutureboy.com.

    Online Policy Only

    This online privacy policy applies only to information collected through our website and not to information collected offline.

    Terms and Conditions

    Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

    Your consent

    By using our site, you consent to our privacy policy.

  • Terms of Service

    Terms & Conditions

    PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

    Copyright

    The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of COUTURE BOY INC. The collective work includes works that are licensed to COUTURE BOY INC. Copyright 2003, COUTURE BOY INC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with COUTURE BOY INC or purchasing COUTURE BOY INC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with COUTURE BOY INC or to purchase COUTURE BOY INC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by COUTURE BOY INC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

    Trademarks

    All trademarks, service marks and trade names of COUTURE BOY INC used in the site are trademarks or registered trademarks of COUTURE BOY INC

    Warranty Disclaimer

    This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, COUTURE BOY INC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. COUTURE BOY INC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. COUTURE BOY INC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

    Limitation of Liability

    COUTURE BOY INC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if COUTURE BOY INC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

    Typographical Errors

    In the event that a COUTURE BOY INC product is mistakenly listed at an incorrect price, COUTURE BOY INC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. COUTURE BOY INC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, COUTURE BOY INC shall issue a credit to your credit card account in the amount of the incorrect price.

    Term; Termination

    These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by COUTURE BOY INC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

    Notice

    COUTURE BOY INC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to COUTURE BOY INC.

    Miscellaneous

    Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of COUTURE BOY INC products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of COUTURE BOY INC products) must be commenced within one (1) year after the claim or cause of action arises. COUTURE BOY INC's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. COUTURE BOY INC may assign its rights and duties under this Agreement to any party at any time without notice to you.

    Use of Site

    Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including COUTURE BOY INC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

    Participation Disclaimer

    COUTURE BOY INC does not and cannot review all communications and materials posted to or created by users accessing the site, and are not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, COUTURE BOY INC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, COUTURE BOY INC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to COUTURE BOY INC in its sole discretion.

    Indemnification

    You agree to indemnify, defend, and hold harmless COUTURE BOY INC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

    Third-Party Links

    In an attempt to provide increased value to our visitors, COUTURE BOY INC may link to sites operated by third parties. However, even if the third party is affiliated with COUTURE BOY INC, has no control over these linked sites, all of which have separate privacy and data collection practices, independent of COUTURE BOY INC.? These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, COUTURE BOY INC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

    Sales and Returns

    SALE POLICY:

    Merchandise that is ON SALE, PROMO, and/or DISCOUNT, merchandise that has been altered, washed, and/or worn; and merchandise belonging to any of the following categories: UNDERWEAR, SWIMWEAR, and ACCESSORIES, are all FINAL SALE, NO EXCHANGES or RETURNS.

    General Merchandise Returns:

    As long as the item or items are in original condition (unworn & unwashed), simply send them back to us by post within 21 days of receipt of delivery to:

    COUTURE BOY- Returns Dept
    711 Lexington Avenue
    Brooklyn, NY 11221
    USA

    Non-Authorized Returns:

    Items that are shipped back to us without proper authorization, will not be exchanged or refunded. Return freight is the customer's responsibility, unless the return/exchange is the result of defective merchandise or merchandise originally shipped in error.

    Due to health reasons we can only accept garments that are in original condition and that have not been worn or washed. If a worn item is sent back to us, we will typically contact you to better understand the reason for the return. Please note, where an item is returned to us without first notifying us that the item has been worn, we do reserve the right to send the item(s) directly back to you.

    If you have questions regarding our Sale & Return Policy that is not covered here please email your questions to shop@coutureboy.com.

  • International

    International orders can incur taxes and duties as determined by the customs agency within the destination country. Although this does not always occur, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold (if it exists) for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient. Occasionally this may be listed as an additional postage fee. While we apologies for any inconvenience, COUTUREBOY has no control over such fees. (More information can be obtained by contacting your local customs office.) 

    Delivery Time

    International Express Mail - 3-5 business days (guaranteed only to select destinations)
    International Priority Mail - usually 6-10 business days estimated
    International First Class Mail - varies depending on destination. Delivery times are usually 5-14 business days for shipments to Canada, Australia, most European countries (except sometimes Italy), and Japan. This is an estimate and delivery times are dependent on many factors such as distance, the receiving country's postal system, processing at customs and holidays. Although most International First Class Mail packages are delivered within two weeks, it may take up to 30 days for delivery in some situations.  For International First Class Mail, a Customs Number is assigned, however Online Tracking and Delivery Conformation Services are not available as they are not provided by the US Postal Service. Limited information regarding the shipment is available via the US Postal Service website. Additional information may or may not be available via the website of the receiving country's postal system or carrier. Coutureboy.com is unable to assume responsibility for packages lost in shipment when order tracking and delivery conformation is not available from the US Postal Service.

    For additional information: Email us at support@coutureboy.com.