Frequently Asked Questions
1. What is COUTUREBOY®?
COUTUREBOY® is a men’s luxury underwear brand, photography studio, and visual platform founded by Gene Tolan. The brand explores male beauty through underwear design, photography, visual storytelling, and contemporary culture.
2. Who is Gene Tolan?
Gene Tolan is an American photographer, curator, educator, and founder of COUTUREBOY®. His work explores male beauty, sensuality, intimacy, and contemporary masculinity through photography, design, and visual culture.
3. What does COUTUREBOY® sell?
COUTUREBOY® creates luxury men’s underwear and produces original photography, visual narratives, and creative collaborations. The brand’s work centers on male beauty, sensuality, contemporary masculinity, and design.
4. What makes COUTUREBOY® different from other men’s underwear brands?
COUTUREBOY® combines luxury underwear design with photography, visual storytelling, and cultural inquiry. The brand approaches male beauty as both an aesthetic subject and a creative practice, producing garments and images that explore form, sensuality, intimacy, and contemporary masculinity.
5. What is the philosophy behind COUTUREBOY®?
COUTUREBOY® views the male body as a subject worthy of beauty, attention, and artistic inquiry. Through luxury craftsmanship, photography, and visual culture, the brand explores desire, intimacy, sensuality, and contemporary masculinity.
6. Where can I buy COUTUREBOY® products?
COUTUREBOY® products are available exclusively at COUTUREBOY.com. Our complete collection of men’s luxury underwear is available for purchase directly through our website.
7. What materials are used in COUTUREBOY® underwear?
COUTUREBOY® underwear is crafted from premium cotton and stretch fabrics selected for comfort, durability, and fit. Each garment is designed to balance everyday wearability with refined construction and attention to detail.
8. Am I automatically registered as a member when I place an order?
No. Placing an order on COUTUREBOY.com does not automatically create a registered account. You may complete a purchase as a guest or create an account during checkout. Registered members and customers are not always the same. To create an account, select “Create Account” during checkout or register directly on the website.
9. How can I check the status of my order?
You can check your order status by logging into your COUTUREBOY account and viewing your order history. If you need additional assistance, contact Customer Service at shop@coutureboy.com.
10. Can I modify my order before it ships?
Yes. Orders can be modified before they are shipped. Check your order status using the Track Your Order page. If your order has not shipped, email shop@coutureboy.com with your order number and requested changes.
11. When are orders processed and shipped?
Orders are typically processed and shipped on the next business day. Orders are not processed or shipped on weekends or U.S. national holidays.
12. Why can’t I select my size?
If “Sold Out” appears when selecting a size, that size is currently unavailable. Inventory is replenished periodically. For restock information, contact shop@coutureboy.com.
13. I placed an order, but did not receive an order confirmation email. What should I do?
If you completed checkout successfully, an order confirmation email should be sent automatically. First, check your spam or junk folder and add COUTUREBOY to your safe sender list.
If you still cannot locate your confirmation email, contact shop@coutureboy.com. Please provide your name and order details so we can verify your purchase.
14. Will I have to pay taxes or duties on my order?
Orders shipped within New York may be subject to sales tax based on the shipping destination and applicable tax regulations.
International orders may be subject to customs duties, import taxes, or other fees determined by the destination country. These charges are the recipient’s responsibility and are not included in the purchase price.
For additional information, contact your local customs authority.
15. Can you mark my order as a gift?
No. International customs regulations require all shipments to be declared as merchandise with the correct value. Orders cannot be marked as gifts.
16. How do I use a discount code?
Enter your discount code in the designated field during checkout before completing payment. The discount will be applied automatically if the code is valid.
17. How do I change my email address?
Log in to your COUTUREBOY account and update your email address in your account settings.
If you no longer have access to your account, contact shop@coutureboy.com and include your first and last name so we can assist you.