Frequently Asked Questions, mens sexy underwear, sexy guys, pleasures, fantasies, vices, and underwear, see what inspires our brand of bad boys found out.

1. Am I registered as a member?

When you order on the website, we DO NOT automatically register you as a member. Not all registered members are shoppers, and not all shoppers are registered members. To become a registered member, create your account at Checkout or create an account.

2. How can I see the status of my order?

For any information regarding the status of your order, log in to your account and check the status of your order.

3. Where can I buy COUTUREBOY?

The collection is only available for purchase at coutureboy.com. We offer an easy and flexible shopping experience.

4. Can I change my order before it's shipped?

Sure! But only if it has not already been shipped.

Firstly, check the status of your order at 'Track Your Order' and if it has not been shipped, email us at support@coutureboy.com. Please include your order number so we can locate the correct order.

5. When is my order processed and sent?

We process and ship all orders the next business day, excluding US National Holidays.

6. Why can I not select the size I want?

If you select your size and "SOLD OUT" appears, the item is out of stock. We replenish our stock periodically, so please check back at a later date or email us for more details at shop@coutureboy.com.

7. I just placed an order, but I did not receive an email confirmation.

Firstly, ensure that you have indeed completed the checkout process and placed your order. The last page displays the order number; it is your receipt.

If you have completed your order, check your email account's spam folder. Please add COUTUREBOY to your safe sender list to receive emails from us.

If you are unable to locate the confirmation email, your email may have been mistyped or undeliverable.

Contact the COUTUREBOY Customer Service team at shop@coutureboy.com, and we will confirm whether the order was successfully submitted and/or a payment was made.

8. Will I have to pay any taxes and duties for my order?

Sales tax is added to orders shipped to New York. The tax rate is based on the county where you live and varies from 0% to 8.875%. In some New York counties, there is no sales tax for individual clothing items under $110. If your location requires you to pay tax, it will be calculated automatically in the last step of the checkout process.

International orders may incur taxes and duties, as determined by the Customs agency in the destination country.

Although this does not always happen, assessment of duties and taxes will be based upon the value of the order and the Tax-free threshold (if applicable) for goods imported into the destination country. Payment of such taxes/duties is the responsibility of the recipient. This will occasionally be listed as an 'Additional Postage Fee'.

(More information can be obtained by contacting your local customs office.)

9. Can you mark my parcel as a gift?

Unfortunately, due to International Customs regulations, all parcels must be marked as "Merchandise" with the appropriate value. Otherwise, the parcel may be denied and returned to the sender.

10. I have a discount code. How do I use it?

Apply your code in the appropriate field during the payment step of the Checkout.
The process is straightforward, but please contact our Customer Service Team at support@coutureboy.com if you need assistance.

11. How do I change my email address?

Just log in to your user account and change your email address. If you do not remember, email us at support@coutureboy.com with you first and last name.

12. How can I become a COUTUREBOY model?

We are always on the lookout for new models. Check out our "How to model for COUTUREBOY" for information. Or, if you have what it takes, send a link to your portfolio to Model for COUTUREBOY.